Question 1

What are RGA's opening hours?

Accepted Answer

During Brazilian business hours, in the time zone (3 GMT) - Official Brasilia Time.

MONDAYS: at 9:00am to 12:00am and at 1:30pm to 6:00pm
TUESDAYS: at 9:00am to 12:00am and at 1:30pm to 6:00pm
WEDNESDAYS: at 9:00am to 12:00am and at 1:30pm to 6:00pm
THURSDAYS: at 9:00am to 12:00am and at 1:30pm to 6:00pm
FRIDAYS: at 9:00am to 12:00am and at 1:30pm to 6:00pm

On-call shifts:
We usually arrange team rotations on national holidays to better serve customers from other countries.os países.

Question 2

Tell me about RGA?

Accepted Answer

RGA is a trading company specialized in the export of soybeans, corn, wheat, soybean meal, refined and VHP sugars, crude and refined soybean, sunflower and canola oils, as well as beef, pork and poultry.

Question 3

How do I contact RGA?

Accepted Answer

Why don't we provide a phone number anymore?
The high incidence of unprofessional requests and attempted market scams has led RGA to change its website and the way it provides service, always with your safety and that of our employees in mind. We hope that this new experience will provide you with qualified and objective service; however, we will soon be providing a channel for suggestions and complaints so that you can contact us if you have any questions about the service. In addition, here are the contact details:

Export:
E-mail: export@riograndeagricola.com.br(mailto:export@riograndeagricola.com.br)
Send an e-mail with the order details, quantity, frequency, buyer's full name, payment method, specifications and all other information necessary for us to identify that your order is genuine and not just price speculation. We will give preference to those interested who send a complete buyer registration in the form of KYC or CIS so that it can be submitted for a compliance assessment by our export department.

Administration:
E-mail: atendimento@riograndeagricola.com.br(mailto:atendimento@riograndeagricola.com.br)
For other cases, please request to speak to an attendant during business hours.

Chat and WhatsApp:
Our website has a chat window at the bottom right, where you will have two buttons available: contact via chat and WhatsApp Business. Through this channel, you can request relevant information and, at the discretion, selection and guidance of the attendant, you will be directed to our specialized service.

FAQ - Questions and Answers:
In the files tab, the website has a section with questions and answers ready to help you with questions about how RGA works, so you can clarify any immediate questions on your own and, in a practical way, you will receive direct and targeted answers.